Incident Management and Service Desk

Optimize your IT environment with Customer Experience, Service Desk, Incident and Problem Management, Enterprise ITSM and more with innovative technology, advanced processes and our award-winning subject matter experts.

CX + EX = HX
Customer Experience and
Employee Experience Creates
Human Experience

HumanTouch has supported federal customers for over 25 years with our winning formula of putting the Human Experience first.

Our solutions are customizable and compatible with your current IT infrastructure. We look at your agency holistically and provide opportunities for efficiency. Process orientation, continual improvement, technology innovation, and excellence in customer service are our cornerstones to provide your organization with timely, reliable, and cost-effective resolutions.

Desktop and Mobile illustration
XFactor ITSM Solutions

The HumanTouch difference

We employ Ai-based solutions to help you Shift Left, reduce cost, increase customer satisfaction, enhance the Customer Experience (CX) and align IT services with the needs of your business.

Ensuring all users receive help promptly
and up to HumanTouch standards.

Integral support.

Trained top-notch technical talent delivers innovative solutions and customer satisfaction

Industry frameworks.

Information Technology Infrastructure Library (ITIL) based IT Service Management Processes


Process-oriented workflows and solutions to ensure customer requests are addressed quickly

HDI benchmark.

Alignment with HDI standards for the optimal Service Desk Management solutions

Customized infrastructure.

Standard Operating Procedures customized for your environment

Hybrid support.

Processes, procedures, and solutions built to support teleworking

Additional Benefits

24/7-365 Service Desk Management

Tier 1, Tier 1.5, and Tier 2 Service Desk solutions

Tier 0 Customer Self Service, based on your knowledge base

ServiceNow reporting subject matter expertise

Desktop and Mobile illustration

“We partner closely with our clients to provide strategic, managerial, and tactical expertise to supplement their infrastructure support services. We work globally with our federal government customers to enhance IT support, optimize costs, and improve customer relationships.”

Delivering mission success.

Contact Us