Live Remote IT Technicians Provide Fast, Contactless Help Desk Services with No Waiting, Driving Resolution and Positive Customer Experience
HumanTouch announced that it was issued a patent for its Connect2IT! Kiosk by the U.S. Patent and Trademark Office (Patent No. 11,526,862 B2, titled, “Interactive Information Technology Kiosk”) strengthening HumanTouch’s intellectual property position.
Currently deployed in federal agencies and campuses, the HumanTouch Connect2IT! Kiosk is the right solution for IT and CX teams to leverage an innovative approach to deliver exceptional service.
“The Connect2IT! Kiosk is a unique service offering to Federal Agencies and vendors, providing Customer Experience (CX) service to agencies,” said HumanTouch Senior Vice President Kelly Morrison. “The IT Kiosk improves CX and delivers users a personal ‘touch’ resolving device issues with an IT professional at their convenience.”
Connect2IT! Kiosk bridges the gap between people and technology:
· Staffed 24/7 by live, remote personnel
· Provides self-service (contactless) IT support for laptops, mobile phones, and other devices
· ADA & 508 Compliant
· Integrates into agency security networks
· Eliminates waiting time for IT support
· Delivers Best-In-Class (BIC) customer service
· Supports regional offices
· Delivers Executive Care
· Manages device replacement/inventory management
CEO Moe Jafari said, “As we continue to focus on humanizing technology, the Connect2IT! Kiosk delivers Best-in-Class CX that aligns agency service offerings to the President’s Management Agenda and Executive Order 14058 goals. With each customer, we find new ways to use the kiosk to efficiently deliver mission outcomes and put time back in our clients’ day.”
Contact HumanTouch to optimize IT support within your organization, from the Connect2IT! Kiosk, to Cross-functional Automated Resolution Technology, Incident Management, and other proven solutions.
About HumanTouch: Human centered technology solutions; advancing people, systems, and missions. We model and deliver explainable and adaptable digital transformation solutions to the government and corporate customers. Our X-Factor teams collaborate with clients to leverage data science to unlock silos and provide transparency into your data and information. Accountable technology generates value and intelligence today, and into the future. Learn about how HumanTouch strengthens effectiveness in the marketplace through explainable AI/NLP, business intelligence, industry knowledge, and customer success/experience.
Original publication can be read here at Newswire.
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