IT Strategy and Modernization

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IT Strategy and Modernization

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Cyber Compliance Requirements in 2020: the Cost of Doing Business for SMBs is the Cost of Staying in Business

News, Federal government, Cybersecurity, Infrastructure, Modernization, DoD, Government Contracting

Fair Elections Depend on Information Assurance

News, Culture, Cybersecurity, Infrastructure, Modernization, Government Contracting

Decision-Centric Outcomes: Removing Limits to Scale, Scope & Learning

The cost of data breaches will increase to $150 million in 2020. When your business' data is hacked, you end up paying far more in recovery, reputation damage and potential litigation with clients.

Enhancing the Customer Experience: 7 Key Aspects of a Successful Service Desk

Having a strong service desk with multiple contact channels is critical to a federal employee’s satisfaction and productivity levels. HumanTouch Program Director of Health Laurie Chidlow share some tips of the trade from her experiences with workforce management. (4-minute read)

Enhancing the Customer Experience: A New Standard for Workforce Management

In an attempt to sharpen workforce management procedures, HumanTouch developed the 'IT Book of Knowledge.' This tool is now used to implement uniform, repeatable, timely processes to forecast our workload and schedule our staff accordingly. (4-minute read)

Accelerating and informing IT decisions

Case Study: HumanTouch’s Business Value Realization (BVR) approach allowed the Marines to make more informed decisions at an accelerated pace.