Our IT Experts Drive Results
Our tech experts tailor solutions for your challenges, from help desk operations to Cybersecurity strategies and Cloud Infrastructure. Your business or agency needs to operate at peak performance.
“We strive to help our clients succeed by combining our deep functional expertise with the "human" element while also keeping an eye on the complex and dynamic political, economic, and technical environments. Truly service with a HumanTouch!”
24/7-365 Days a Year -Live human support.
Your way.
Incident Management/Service Desk one of our core strengths.
Process orientation, continual improvement, technology innovation and excellence in customer service are our cornerstones.
CART, IT infrastructure management powered by AI, empowers your Incident help desk to work smarter
IT Robot-Connect2It! Kiosk, Human-enabled remote support for application, laptops, mobile phones and tablets, hands-on tech support via kiosk
24/7-365 Service Desk Management
Information Technology Infrastructure Library (ITIL)-based IT Service Management Processes
Standard Operating Procedures, customized to your environment
Customer Self Service, based on your knowledge base
ServiceNow reporting subject matter expertise
Processes and procedures for telework support
Low touch, safe on-site support in a COVID-19 world
The HumanTouch difference
Valuable, integral support with greater efficiency
Continuous recruiting and training of top-notch technical talent to deliver innovative solutions and customer satisfaction
Industry standard frameworks such as Information Technology Infrastructure Library (ITIL) to manage incidents and problems so that you can focus on your core mission
Alignment with HDI standards for Service Desk Management
Process-oriented workflows and solutions to ensure that customer requests are received, addressed and closed quickly and accurately
