Program Success Starts with People: 6 Keys to Developing Your Team Members (Key Two)

Key Two: Mentoring

In today’s day and age, we have access to copious amounts of different styles of education. Whether it be via webinar, online training or good, old-fashioned in-classroom training, everyone has a personal preference.

Many folks like self-paced training for the ease of flexibility, others prefer the in-classroom training to learn something that is new to them. This is generally a more expensive option so it often times comes down to if it is affordable and if it requires the individual to take time off of work to attend.

No Substitute for Experience

Book learning and webinars aside, there is nothing quite like on-the-job training, and pairing up a senior team member with a new team member typically works well for this. Not only does the new team member get up to speed more quickly, but the senior team member can often times distribute some of their workload and sharpen their mentoring skillset in the process. 

Working with another team member also helps with the general acclimation to a new environment, the new team member will now have someone they know in a sea of unfamiliar faces.

The X Factor 

Mentoring can take on many shapes and sizes. However, sharing knowledge with an individual regarding best practices for consulting skills is invaluable. I find that while many folks today have solid technical skills, they very much lack business and communication skills. In many ways, the latter are not as easy to help someone with as technical skill development. They require emotional intelligence, which some are born with and others have to work very hard to acquire – for some, it can take a lifetime.

I find that creating an ongoing dialogue with team members about these “soft skills” helps them grow exponentially. Now they possess not only the hard, technical skills, but the business acumen to effectively communicate and convey information to clients and co-workers alike. Rounding out these skills and capabilities can enable your high-performing team to reach their full potential.

Want more? Check out Michelle's entire series below...


  • Step One: Understanding the Importance of Staffing
  • Step Two: Identifying the Need
  • Step Three: Crafting the Position Description
  • Step Four: The Interview Process
  • Step Five: Hiring & Follow-up
  • Step Six: Onboarding

Staff Development

  • Key One: Training Needs
  • Key Two: Mentoring
  • Key Three: Individual Feedback
  • Key Four: Group Feedback
  • Key Five: Positive Working Environment
  • Key Six: Modeling Integrity

Additional PM resources:

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