Created a multi-level customer experience for an agency’s IT Help Desk

HT optimized IT data center systems, ITSM (Remedy, SN, Jira, etc.), & help desks knowledge bases with our CART (Cross-Functional Automated Resolution Technology) to make IT infrastructure smarter at the earliest encounter. Our tools give technicians the ability to Identify the root cause of problems and sift through large knowledge bases quicker to provide solutions faster; improving staff and customer experience.  

Using AI/NLP, CART optimizes current systems by leveraging unstructured data, identifying relevant resolutions, and providing a learning environment that gets smarter over time. Improve end user experience by improving first call resolution rates and identifying systemic challenges with a quick, low-cost implementation system.

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