Connect2IT! Kiosk offers socially distant support for HHS

Challenge: Our Federal Health & Human Services client needed IT support for 10,000 employees on multiple campuses. The abrupt shift to working-from-home due to Covid-19 posed many questions surrounding how staff could access IT support. Challenges to be considered included tech support availability & expense, meeting CDC guidelines, and the sheer volume of employees who needed support.

Solution: HumanTouch created a Kiosk as a Service solution and Smart Locker, which enabled live technicians to support a vast number of employees 24/7/365, safely and effectively through centralized Kiosks. Smart lockers provided IT device replacement, low-touch PC upgrade/refresh and Executive Care support. Connect2IT! kiosks provide live IT support on secure networks giving federal staff a high-quality socially distant customer service experience.

Value Added Outcome(s):

- Gain economies of scale by reducing cost of on-site support

- Reduce costs associated with missed tech support appointments (no appointments necessary for the use of the Kiosk)

- Enhance asset tracking, reduced costs of shipping and/or lost inventory

- Enable equipment service, repairs, and replacements with zero-contact

- Deliver Section 508 and ADA Compliant IT services

- Compatible with PC & iOS/Android devices

Follow Us on Social Networks!

Latest News and Insights
straight to your inbox!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
No spam. Unsubscribe anytime.