Our IT Experts Drive Results
Our tech experts tailor solutions for your challenges, from help desk operations to Cybersecurity strategies and Cloud Infrastructure. Your business or agency needs to operate at peak performance.
Meeting your Specific IT and Staffing Needs 24/7-365 Days a Year
Service Desk Management is one of our core strengths.
Process orientation, continual improvement, technology innovation and excellence in customer service are our cornerstones.
24/7-365 Service Desk Management
Information Technology Infrastructure Library (ITIL)-based IT Service Management Processes
Standard Operating Procedures, customized to your environment
Tier 1, Tier 1.5, and Tier 2 Service Desk solutions
Customer Self Service, based on your knowledgebase
ServiceNow reporting subject matter expertise
Processes and procedures for telework support
Low touch, safe on-site support in a COVID-19 world
, enabling remote, secure support for laptops, mobile phones and tablets
The HumanTouch difference
Valuable, integral support with greater efficiency
Continuous recruiting and training of top-notch technical talent to deliver innovative solutions and customer satisfaction
Industry standard frameworks such as Information Technology Infrastructure Library (ITIL) to manage incidents and problems so that you can focus on your core mission
Alignment with HDI standards for Service Desk Management
Process-oriented workflows and solutions to ensure that customer requests are received, addressed and closed quickly and accurately
“We partner closely with our clients to provide strategic, managerial, and tactical expertise to supplement their infrastructure support services. We work globally with our federal government customers to enhance IT support, optimize costs, and improve customer relationships. We strive to help our clients succeed by combining our deep functional expertise with the "human" element while also keeping an eye on the complex and dynamic political, economic, and technical environments. Truly service with a HumanTouch!”