Our IT Experts Drive Results

Our tech experts tailor solutions for your challenges, from help desk operations to Cybersecurity strategies and Cloud Infrastructure. Your business or agency needs to operate at  peak performance.

Meeting your Specific IT and Staffing Needs 24/7-365 Days a Year

Service Desk Management is one of our core strengths.

Process orientation, continual improvement, technology innovation and excellence in customer service are our cornerstones.

  • 24/7-365 Service Desk Management
  • Information Technology Infrastructure Library (ITIL)-based IT Service Management Processes
  • Standard Operating Procedures, customized to your environment
  • Tier 1, Tier 1.5, and Tier 2 Service Desk solutions
  • Customer Self Service, based on your knowledgebase
  • ServiceNow reporting subject matter expertise
  • Processes and procedures for telework support
  • Low touch, safe on-site support in a COVID-19 world
  • Connect2It! Kiosk, enabling remote, secure support for laptops, mobile phones and tablets

The HumanTouch difference

  • Valuable, integral support with greater efficiency
  • Continuous recruiting and training of top-notch technical talent to deliver innovative solutions and customer satisfaction
  • Industry standard frameworks such as Information Technology Infrastructure Library (ITIL) to manage incidents and problems so that you can focus on your core mission
  • Alignment with HDI standards for Service Desk Management
  • Process-oriented workflows and solutions to ensure that customer requests are received, addressed and closed quickly and accurately
Bill Liberti
Sr. Director, Federal Civilian & Health
“We partner closely with our clients to provide strategic, managerial, and tactical expertise to supplement their infrastructure support services. We work globally with our federal government customers to enhance IT support, optimize costs, and improve customer relationships. We strive to help our clients succeed by combining our deep functional expertise with the "human" element while also keeping an eye on the complex and dynamic political, economic, and technical environments. Truly service with a HumanTouch!”