Empower your help desk with CART to work smarter.

Identify root cause of problems, sift through your knowledge base, address staff attrition, and deliver customer success.

Knowledge Base 

CART incorporates Artificial Intelligence (AI) and Natural Language Processing (NLP) to sift through large knowledge bases more smartly. Helping to identify truly relevant resolutions to query searches, get technicians up to speed faster, and decrease first call resolution time. CART makes it easier for users to find reliable and relevant self-guided solutions to their problems.

Root-Cause Analysis 

CART uses AI and NLP to identify the root cause of systemic failures by analyzing structured and unstructured data. It eliminates redundancies by capitalizing on knowledge already derived from successfully closed tickets and other IT management systems. CART identifies solutions efficiently by providing a visual representation of the root causes, repeat issues, and systemic problems.

William Liberti
Sr. Director of Operations
"The backbone of your organization are the people who make your life easier,
so give them the tools to do their job more efficiently"

HumanTouch IT Infrastructure Management powered by AI:

Reads at 8k sentences per second

Learns as your system grows

Works with existing ITSM tools

Provides a visual view of root causes

Drives problem resolution

Increases customer satisfaction

Making staff smarter.

Our AI/NLP provides a learning environment that makes your IT Infrastructure staff smarter, turning your administrators and technicians into analysts.

Proven AI/NLP Technology

Currently deployed and optimized in the DoD and federal government with 86% accuracy.

High-level Overview

Access and leverage information in large datasets to make better decisions in real-time.

Single Source of Truth

Explore duplicate areas of resolution, capability dependencies, projects running behind schedule, and other applications

Reading Dark Data

AI/NLP understanding and application of notes and other unstructured data in ticketing systems, knowledge bases, and other documents.

Data Management

Reads Terabytes of unstructured data and visualizes connections automatically through relationships and attributes determined by our AI.

Your historical data and resolutions will become a training ground for new staff, empowering them to gain confidence, quickly.

Your current IT ticketing system(s) hold terabytes of data from past resolutions but it doesn’t learn from them or gain any knowledge from unstructured data. Running a query to find an answer means a technician has to sift through thousands of records for the best solution, again and again. 

Identifying solutions in your current knowledge bases involves the talent of knowing exactly what to search for. It does not account for untrained technicians' limited vocabulary, human error or terminology differences. 

Ready to see a demo?

Find out more on how CART can help support your team.

Contact: 703-910-5090 | cart@humantouchllc.com

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