CART incorporates Artificial Intelligence (AI) and Natural Language Processing (NLP) to sift through large knowledge bases more smartly. Helping to identify truly relevant resolutions to query searches, get technicians up to speed faster, and decrease first call resolution time. CART makes it easier for users to find reliable and relevant self-guided solutions to their problems.
CART uses AI and NLP to identify the root cause of systemic failures by analyzing structured and unstructured data. It eliminates redundancies by capitalizing on knowledge already derived from successfully closed tickets and other IT management systems. CART identifies solutions efficiently by providing a visual representation of the root causes, repeat issues, and systemic problems.
Reads at 8k sentences per second
Learns as your system grows
Works with existing ITSM tools
Provides a visual view of root causes
Drives problem resolution
Increases customer satisfaction
Our AI/NLP provides a learning environment that makes your IT Infrastructure staff smarter, turning your administrators and technicians into analysts.
Your historical data and resolutions will become a training ground for new staff, empowering them to gain confidence, quickly.
Your current IT ticketing system(s) hold terabytes of data from past resolutions but it doesn’t learn from them or gain any knowledge from unstructured data. Running a query to find an answer means a technician has to sift through thousands of records for the best solution, again and again.
Identifying solutions in your current knowledge bases involves the talent of knowing exactly what to search for. It does not account for untrained technicians' limited vocabulary, human error or terminology differences.