Having a strong service desk with multiple contact channels is critical to a federal employee’s satisfaction and productivity levels. HumanTouch Program Director of Health Laurie Chidlow share some tips of the trade from her experiences with workforce management. (4-minute read)

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Sometimes parting ways with a team member becomes inevitable. Principle three examines why documentation is critical during this process. Throughout this blog series, HT Director of Federal Practice Michelle Turner shares her insights and experiences with program management. (2-minute read)

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Principle two looks inside the subjective nature of defining and assessing quality. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (4-minute read)

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Principle one examines the domino effect that timeliness has on the greater good. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (3-minute read)

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Key six focuses on the backbone of building a strong foundation for your team, modeling integrity. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (2-minute read)

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The U.S. Government shutdown of 2019 caused hardships for many across the federal IT landscape. HumanTouch Cybersecurity Program Manager Travis Johnson and IT Program Analyst Lynne Glowacki discuss 5 ways the furlough likely affected your company's cyber defense.

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Key five explains the power of a positive attitude and how it can lead to increased performance in the workplace. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (2-minute read)

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In an attempt to sharpen workforce management procedures, HumanTouch developed the 'IT Book of Knowledge.' This tool is now used to implement uniform, repeatable, timely processes to forecast our workload and schedule our staff accordingly. (4-minute read)

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Key four delves into the do's and don'ts of a group meeting. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (2-minute read)

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Key three runs through the necessary steps to get the most out of one-on-one discussions with team members. Throughout this blog series, HumanTouch Director of Federal Practice Michelle Turner shares her personal insights and experiences with program management. (2-minute read)

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