Bill Liberti

In an attempt to sharpen workforce management procedures, HumanTouch developed the 'IT Book of Knowledge.' This tool is now used to implement uniform, repeatable, timely processes to forecast our workload and schedule our staff accordingly. (4-minute read)

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With ongoing innovation in the cloud, mobility and the Internet of Things, technology is changing by the day. Thanks to bring-your-own-device policies in the workplace and the consumerization of tech, users are growing more sophisticated about their computers and devices.

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