1. PROGRAM DIRECTOR
Minimum/General Experience: Ten (10) years of progressive experience, of which at least seven (7) must be specialized.. Specialized experience includes: substantial project development and management from inception to deployment, proven expertise in the management and control of funds and resources, demonstrated capability in managing multitask contracts of this type and complexity, and management experience with Government task order contracts for support services similar to those requested in this RFP. General experience includes increasing responsibility in the analysis, engineering, design, standards development, and installation/implementation of services.

Functional Responsibility: The Program Director is responsible for the overall program performance. The Program Director serves as the overall manager of all contractor personnel assigned to any individual task order and all contractor functions performed under any task order, and serves as the authorized interface with the Government CO, designated representatives, management personnel, or agencies. The Program Director is responsible for all phases of program management, work flow, and resource management including: formulating and reviewing strategic plans; subcontractor management; supervising personnel and communicating policies, purposes, and goals of the organization to personnel; developing and managing efforts relative to implementing and marketing the program to agencies and other customers as authorized by law; assigning contractor schedules; and preparing oral and written status reports. The Program Director is responsible for the quality of the program and deliverables, timeliness, problem solving, risk assessment, and resolving discrepancies.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 10 years experience. Acceptable substitute would be an advanced degree in the same fields and 5 years experience.

2. PROJECT MANAGER
Minimum/General Experience: Seven (7) or more years of work experience in the management of projects and tasks in the information technology field.

Functional Responsibility: Performs project management functions including: planning workload requirements to meet client requirements, preparing technical and price proposals, preparing invoicing, interviewing and hiring employees to meet client requirements, and providing professional consultation. Must have an understanding of business practices.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 7 years experience. Acceptable substitute would be an advanced degree in the same fields and 3 years experience or an associate's degree or 2+ years of college and 10 years experience.

3. SENIOR SYSTEMS ENGINEER
Minimum/General Experience: Four (4) or more years of work experience directly related to systems engineering.

Functional Responsibility: Knowledge and proven experience in one or more of the following areas: operating systems and their applications in a networked (heterogeneous and homogenous) or stand-alone environment; system benchmarks and performance tuning; network protocols; network-based applications; systems planning, implementation and management for medium and large multi-user environments; system security issues and applications; network management software and platforms; various computer architectures and vendor lines; data storage technologies and their application in the IT environment; and various computer languages and software development methodologies. Designs complex network systems from requirements. Implements networks from plans. Reviews systems requirements. Analyzes, troubleshoots and develop solutions. Works independently at the highest technical level formulating creative solutions to diverse and highly complex technical or scientific assignments.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 4 years experience.

4. SYSTEMS ENGINEER
Minimum/General Experience: Two (2) or more years of work experience directly related to systems engineering.

Functional Responsibility: Knowledge and practical experience in one or more of the following areas: operating systems and their applications in a networked (heterogeneous and homogenous) or stand-alone environment; systems administration and configuration of at least two operating systems; and various computer languages and software development methodologies. Designs network systems from requirements. Implements networks from plans. Reviews systems requirements. Analyzes, troubleshoots and develops solutions.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 2 years experience. Acceptable substitution would be a CCNA and 8 years experience.

5. SENIOR SYSTEMS ANALYST
Minimum/General Experience: Over five (5) years of technical experience, which applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods; also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guide users in formulating requirements, advise alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience. Acceptable substitute would be 10 years experience in directly related field.

6. SYSTEMS ANALYST
Minimum/General Experience: Three (3) years of technical experience that applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods and also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guide users in formulating requirements, advise alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 3 years experience.
Acceptable substitution would be 6 years directly related experience.

7. SENIOR PROGRAMMER
Minimum/General Experience: Five (5) or more years of work experience related to computer programming.

Functional Responsibility: Provides technical expertise in performing applications programming and systems analysis for database and software development and maintenance activities. Work will include software requirements, definition and design, applications development, and work with third and fourth generation computer languages and relational database management systems. Requires a working level of skill in programming structured languages such as C++ or C and related programming tools. Can supervise programmers or research assistants.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience.
Acceptable substitute would be an advanced degree in the same fields and 2 years experience.

8. PROGRAMMER II
Minimum/General Experience: Three (3) or more years of work experience related to computer programming.

Functional Responsibility: Provides technical expertise in performing applications programming and systems analysis for database and software development and maintenance activities. Work will include software requirement definition and design, applications development and work with third and fourth generation computer languages and relational database management systems. Requires a working level of skill in programming structured languages such as C++ or C and related programming tools.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 3 years experience. Acceptable substitute would be an advanced degree in the same fields and 1-year experience.

9. SENIOR TELECOMMUNICATIONS CONSULTANT
Minimum/General Experience: Four (4) or more years of technical experience related to voice and data network configuration and design, state and federal telecommunications regulations and tariffs. Requires competence in all phases of telecommunications requirements definition, systems analysis and design methods; also requires knowledge of available hardware, software, system components, tariff and regulatory issues, vendors and competitive issues, applications, service pricing and management practices and must be an expert in at least one telecommunications discipline

Functional Responsibility: Analyze telecommunication environment and business procedures. Determine relevant business and technology issues. Assists users to determine business and technical requirements, presents alternative approaches top address requirements, and conducts evaluation studies. Performs technology research and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 4 years experience.

10. TELECOMMUNICATIONS CONSULTANT
Minimum/General Experience: Two (2) or more years of technical experience related to voice and data network configuration and design, state and federal telecommunications regulation and tariffs. Requires competence in all phases of telecommunications requirements definition, systems analysis and design methods; also requires knowledge of available hardware, software, system components, tariff and regulatory issues, vendors and competitive issues, applications, service pricing and management practices and must be an expert in at least one telecommunications discipline

Functional Responsibility: Analyzes telecommunications environment and business procedures. Determines relevant business and technology issues. Assists users to determine business and technical requirements, presents alternative approaches to address requirements, and conducts evaluation studies. Performs technology research and writes technical reports, findings, and recommendations related to the above.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 2 years experience.

11. TELECOMMUNICATIONS ANALYST
Minimum/General Experience: At least one (1) year of technical experience related to voice and data network configuration and design, state and federal telecommunications regulation and tariffs. Requires competence in telecommunications requirements definition, systems analysis and design methods. Also requires knowledge of available hardware, software, system components tariff and regulatory issues, vendor and competitive issues, applications, service pricing and management practices.

Functional Responsibility: Performs research and data gathering related to the user's telecommunications environment and business procedures. Researches relevant business and technology details.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 1-year experience. Acceptable substitute would 4 years directly related experience.

12. TELECOMMUNICATIONS TECHNICIAN
Minimum/General Experience: A minimum of three (3) years experience in installation, repair, and maintenance of electronic computer based systems and experience in the areas of voice and/or data systems. Must have OEM certification and direct work experience with various transmission media.

Functional Responsibility: Performs installation, adds, moves and changes of equipment, and system performance testing and evaluation activities. Inspects and reviews hardware installation, wiring, power, grounding, system database validation, and other activities to ensure quality installation. May be tasked to perform adjunct installation, de-installation, and relocation activities including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, terminal equipment, automated data processing services, and associated hardware and software. May be assigned to tasks requiring quality assurance testing of voice and data switching equipment. Performs remedial and preventive service to installed systems consistent with operational requirements and OEM design criteria.

Minimum Education: Must have BISCI certification and 3 years experience.

13. SENIOR COMMUNICATIONS ENGINEER
Minimum/General Experience: Specialized and in-depth career focus in tele/data communication management. Four (4) years of progressive experience in data communication, specializing in transmission systems (theory and practice).

Functional Responsibility: Provides advanced engineering and analysis services in evaluating, designing, and maintaining highly complex network systems. Provide internal and external analysis services to management, members of the technical staff, and customers in providing highly complex network designs. Establish the overall technical approach. Perform analysis on the approach prior to design for feasibility and responsibility. During the entire process, review the design and technical decisions to ensure a continuity of effort. Provide technical expertise to the network designers.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 4 years experience.

14. SENIOR DATABASE ADMINISTRATOR
Minimum/General Experience: Six (6) or more years of technical experience in the development and maintenance of database systems. Should be experienced in current database technologies, data definition languages, data manipulation languages and database design.

Functional Responsibility: Serves as lead database administrator in the development and maintenance of databases, translates data requirements into a logical data structure, defines file organization, indexing methods, and security procedures. Perform database administration and management functions including: database loading, notion, data dictionary development, table development, and system

performance tuning and operation. Works with relational database management systems (RDBMs) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in multiple computer operating environments. May supervise lower level database administrators.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 6 years experience.
Acceptable substitute would be an advanced degree in the same fields and 3 years experience.

15. DATABASE ADMINISTRATOR II
Minimum/General Experience: Two (2) or more years of technical experience which applies to database development and administration. Requires competence in all phases of database systems, concepts and methodologies. Also requires knowledge of the resident computer system, software, middleware, structure, management practices, and hardware including input/output devices

Functional Responsibility: Performs database administration and management functions including: database loading, notion, data dictionary development, table development, and system performance tuning and operation. Works with relational database management systems (RDBMS) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in SUN/Solaris computer operating environments.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 2 years experience.
Acceptable substitute would be 5 years experience.

16. SENIOR NETWORK ENGINEER
Minimum/General Experience: Four (4) or more years of work experience related to network engineering.

Functional Responsibility: Knowledge and practical experience in one or more of the following areas: site-specific computer hardware, applications software, operations systems software, and telecommunications devices. Considerable knowledge of networks and telecommunications procedures. Determines probable causes of malfunctions and hardware, applications and operating systems software and telecommunications. Troubleshoots users' problems by analyzing information provided by users. Corrects complex software and telecommunications malfunctions. Develops recommendations for efficient hardware and software installation and configurations. Writes procedures for computer and/or network operations to provide users with guidelines in efficient utilization of the network. Registers new users on the network and establishes users' functional security profiles to allow network availability to all users. Assists users in the area of quality assurance.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 4 years experience.

17. NETWORK ENGINEER
Minimum/General Experience: Three (3) or more years of work experience related to network engineering.

Functional Responsibility: Knowledge and practical experience in one or more of the following areas: site-specific computer hardware, applications software, operations systems software, and telecommunications devices. Knowledge of networks and telecommunications procedures. Determines probable causes of moderately complex-to-complex malfunctions and hardware, applications and operating systems software, and telecommunications. Troubleshoots users' problems by analyzing information provided by users. Develops recommendations for efficient hardware and software and software installation and configurations. Documents procedures for computer and/or network operations to provide users with guidelines in efficient utilization of the network.

Minimum Education: High school diploma or technical certification or technical training courses in a related discipline and 3 years experience.

18. SECURITY SPECIALIST
Minimum/General Experience: Five (5) or more years of experience in defining computer security requirements for high level applications, evaluation of approved security product capabilities and developing solutions to security problems.

Functional Responsibility: Analyzes and defines telecommunications security requirements. Designs, develops, engineers, implements operations and maintains the security systems. Gathers and organizes technical information about an organization's mission goals and needs, existing security products and ongoing programs related to security issues. Performs risk analyses to
include risk assessment.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience.
Acceptable substitute would be an advanced degree in the same fields and 2 years experience.

19. NETWORK INTEGRATION SPECIALIST
Minimum/General Experience: Two (2) or more years of experience in LAN/WAN

Functional Responsibility: Responsible for network system turnover. Configures Local Area Network, WAN and computer components on user systems. Supervises staff of network installers to ensure that the system components are installed to specification. Operates and troubleshoots network management system components in moderately complex networks. Maintains and operates existing networks, analyses and isolates problems, and takes appropriate corrective action. Maintains operational logs and records.

Minimum Education: High school diploma or technical certification or technical training courses in a related discipline and 2 years experience.

20. NETWORK INSTALLER
Minimum/General Experience: One (1) year of experience with personal computer systems and LAN installation.

Functional Responsibility: Installs network system infrastructure and related components to include: concentrators/ hubs, network interface cards (NICs), workstation and peripheral hardware, certifies that the network system infrastructure is ready for use, performs tests on installation components to ensure proper operation, and provides assistance to other members of the technical staff. Functional Responsibility: Performs computer systems and local area network administration functions including: system administration, system performance tuning, user operation, computer network and system troubleshooting, software and hardware installation and configuration work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in computer systems and LAN administration with specific experience in Novell LAN environments using WINDOWS.

Minimum Education: High school diploma or technical certification or technical training courses in a related discipline and 1 years experience.

21. SENIOR LAN ADMINISTRATOR
Minimum/General Experience: Five (5) or more years of work experience related to computer systems, with at least three (3) years of solid system experience and network administration experience.

Functional Responsibilities: Performs computer systems and local area network administration functions including: system administration, system performance tuning, user operation, computer network and system troubleshooting, software and hardware installation and configuration work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in computer systems and LAN administration with specific experience in Novell LAN environments using WINDOWS.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience. Acceptable substitute would Associates degree and 8 years experience.

22. LAN ADMINISTRATOR
Minimum/General Experience: Two (2) or more years of work experience related to computers, with at least one (1) year of solid system and network work experience.

Functional Responsibility: Assists the Senior Systems Administrator in performing computer systems and local area network administration functions including: system administration, system performance tuning, user optimization computer network and system troubleshooting, software and hardware installation and configuration, and working with third and fourth generation computer languages and relational database management systems. Requires skill in computer systems and LAN administration with specific experience in Novell LAN environments using WINDOWS.

Minimum Education: High School Diploma or equivalent and 2 years experience.

23. SENIOR SYSTEMS ADMINISTRATOR
Minimum/General Experience: Five (5) or more years of work experience in computer systems with at least three (3) years of solid system and network administration experience.

Functional Responsibility: Performs computer systems and local area network administration functions including: system performance tuning, user optimization troubleshooting, software and hardware installation and configuration, work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in LAN administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in SUN/Solaris operating systems in the UNIX environment.

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience. Acceptable substitute would be 8 years directly related experience.

24. SYSTEMS ADMINISTRATOR
Minimum/General Experience: Advanced applicable hardware and software certifications and three (3) or more years of work experience in LAN/WAN administration.

Functional Responsibility: Manages highly complex configurations of multiple file, communication, and print servers, as well as printers, modems and other peripherals. Makes changes to the LAN components and configuration. Assures proper operation of network printers and modems. Assists in the trouble shooting of user problems. Provides for the day-to-day operation and backup of multiple LAN file servers.

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and three years experience. Acceptable substitute would be 6 years of directly related experience.

25. DATA SYSTEMS INTEGRATOR
Minimum/General Experience: Five (5) or more years of experience in the functional area along with appropriate technical experience in similar projects.

Functional Responsibilities: Lead the systems integration effort and assist senior level staff by providing expertise in integrating various data systems.

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years experience.

26. HELP DESK TECHNICAL SPECIALIST III
Minimum/General Experience: 4 or more years of work experience related to computer software packages.

Functional Responsibility: Provide immediate assistance in response to software suite users requests for help in the office automation suite and provide one-on-one training to newly arriving personnel. Requires expertise in the software suites in use in the office and the ability to training others in the use of the individual software packages.

Minimum Education: High school diploma and 2 years experience.

27a. Help Desk Tech Specialist II
Minimum/General Experience: 2 or more years of work experience related to computer software packages.

Functional Responsibility: Provide immediate assistance in response to software suite users requests for help in the office automation suite and provide one-on-one training to newly arriving personnel. Requires expertise in the software suites in use in the office and the ability to training others in the use of the individual software packages.

Minimum Education: High school diploma and 2 years experience

27b. Help Desk Tech Specialist I
Minimum/General Experience: 0-1year of work experience related to computer software packages. 1-2years experience in a high volume customer service environment. Course work in computer hardware/software.

Functional Responsibility: Provide immediate assistance in response to software suite users requests for help in the office automation suite and provide one-on-one training to newly arriving personnel.

27. DOCUMENTATION MANAGER
Minimum/General Experience: At least three (3) years of technical writing and editing support in system development, automated office support systems, telecommunications documentation, and other technical material as required. A minimum of one (1) year editing experience in the technical publication field involving engineering, scientific or academic discipline is required.

Functional Responsibility: Prepares and edits telecommunications documentation incorporating information provided by the client, specialists, analysts, engineers, and operations personnel. Must have substantial knowledge of telecommunications and data systems and terminology. Duties include the writing, editing, and graphic presentation of technical information for both technical and non-technical personnel. Interprets technical documentation standards and prepares documentation according to defined standards. Is expected to communicate effectively in writing and orally with all levels of technical and management
personnel, as required.

Minimum Education: Associate's degree in Business, English or other related field and 3 years experience. Acceptable substitute would bean undergraduate's degree in a related field and 1 year experience.

28. (*)TECHNICAL ASSISTANT/CLERICAL
Minimum/General Experience: Must have at least one (1) year of technical typing experience, at least two (2) years general typing experience and formal training on Word Processing systems/software.

Functional Responsibility: Supporting the contractor staff, prepares draft and final-form technical documents, which will become Task Order deliverable items. Is expected to be familiar with telecommunications/data terminology and capable of typing at least forty (40) wpm. Is expected to be capable of typing technical narrative and data. Will be responsible for spelling, grammar, and proper format, and for proofreading finished documents. Is expected to use various word processing equipment with various software applications.

Minimum Education: High school diploma or equivalent and one-year experience.